Refund Policy

Introduction

Welcome to the refund policy of SMOOTHGRID. We are committed to ensuring the satisfaction of our customers and have designed our refund policy to be straightforward and transparent.

Eligibility for Refunds

Refunds are available under the following conditions:

• Product is defective upon receipt.
• Product does not match the description provided at the time of purchase.
• Customer requests a refund within 30 days of purchase.

Non-Refundable Items

The following items are not eligible for refunds:

• Products purchased on sale or with a discount code.
• Gift cards and promotional products.
• Items that have been used or damaged after receipt.

Process for Requesting a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected].
2. Provide your order number and reason for the refund request.
3. Include any relevant photos or documentation.
4. Our team will review your request and respond within 5-7 business days.

Refund Method

If your refund request is approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 14 business days. Please note that processing times for refunds may vary depending on your bank or credit card issuer.

Contact Us

If you have any questions about our refund policy, please reach out to us at [email protected]. We value your feedback and are here to assist you.